Site Operations Manager

Site Management · St. Petersburg, Florida
Department Site Management
Employment Type Full-Time
Minimum Experience Manager/Supervisor

We are seeking a laboratory site operations manager who desires to make an impactful difference with potential for growth in a third-party laboratory industry. The laboratory site operations manager is responsible for the management, development, implementation, and oversight of assigned administrative and business development operations in laboratory facility functions. The operations manager also manages personnel and operational issues on site, assuring compliance with ARL policies, business performance, procedures, and the law. The ideal candidate is a team player who is highly motivated, competent, knowledgeable, experienced, meticulous, and tech-savvy with excellent communication, management, business development, and organizational skills. This position reports directly to the CEO. 


JOB DESCRIPTION
Under the direction of the CEO and ARL Executive Team, your essential duties and responsibilities include, but are not limited to, the following:


  • Prospect and close sales for ARL facilities in St. Petersburg (Florida), Lehi (Utah), and ARL-EuTech in Mount Olive (New Jersey), with the primary focus of securing local businesses in the CBD, Kratom, and Dietary Supplement industries.
  • Oversee the operation of the laboratory in St. Petersburg to ensure that work is being conducted in an efficient and timely manner
  • Review profit and loss for St. Petersburg (Florida) lab, and advise the Executive Team on a monthly basis with data on performance and ways to improve efficiency and profitability
  • Assess labor needs in assigned laboratory facility, and work closely with the People Team on human resource needs
  • Attend weekly business development team meetings remotely, or if on site, in person
  • Ensure that operations comply with company policies, procedures, and protocols
  • Supervise onsite team, including performance review and management, coaching, mentoring, interviewing, and hiring.
  • Evaluate operational progress, failures, successes, strengths, and weaknesses based on established KPI's.
  • Prepare and submit satellite lab management report on time on a monthly basis to the People Team.
  • Interface with clients.
  • Closely monitor timely reporting of results to clients.
  • Maintain knowledge, skills, capability, and availability to fill any role and responsibility within areas of supervision whenever necessary
  • Continue to engage in professional development and training
  • Maintain active, visible presence, and engagement in satellite facility, in order to stay well-versed and well-informed in all operations and/or issues under stewardship.
  • Communicate with ARL leadership team on all issues and developments pertaining to site operations, and provide timely month-end reporting to leadership team.
  • Maintain accurate and current inventory list according to the needs and demands of testing services, and coordinate the most effective use of laboratory resources.
  • Set and report KPIs to monitor facility progress and performance.
  • Facilitate site improvement projects and reports.
  • Maintain a state of organization and cleanliness on site. 
  • Demonstrate accountability and responsibility for all areas of stewardship by being an active team player.
  • Engage in meetings on a regular basis based on an established schedule, in order to gather and discuss plans for growth, feedback, disseminate information, and work with the relevant teams to resolve any issues or changes to protocols.
  • Work in collaboration with the Business Development and Partnerships teams to assist new and existing partners with questions on testing services, results, quotes for special projects and new methods, and other items related to the performance of ARL-EuTech.
  • Work closely with Business Development and Partnerships teams to further refine and implement best practices to alert clients of any potential delays and/or suspect testing in an effective and timely manner.
  • Provide Business Development and Partnerships teams with technical communication and potential recommendations.
  • Provide administrative updates to Director of Laboratory Operations on overall lab personnel and business operations. 
  • Cultivate an environment of exceptionalism and pride in the work by demonstrating the highest level of professionalism, work ethic, teamwork, fairness, timeliness, respect, leadership presence, accountability, responsiveness, and two-way communication.
  • Provide informed and accurate stewardship report to ARL leadership team on a monthly basis.
  • Participate in ARL annual performance reviews in a timely manner, following established practices and using performance management process to support direct report development and improvement.
  • Foster a culture of collaboration and continuous learning.
  • Support process improvement and other cross-functional initiatives.
  • Collaborate with other departments in the ARL system to resolve business and administrative issues.
  • Participate in efforts to exhibit a positive impact on quality and perception of the ARL system and branding in the industry.
  • Harmonize managerial practices and routine operations with ARL vision, mission, culture, values, goals, and policies.
  • Execute best practices and educated discretion in creating successful site and business operations.
  • Support team in compliance with ARL’s human resource policies and procedures and follow best practices in executing management decisions and performance.
  • Complete leadership and HR policy trainings in a satisfactory manner, as assigned, and attend all necessary and scheduled trainings for employment and professional development.
  • Service clients/partners to increase ARL presence in the assigned state or region.
  • Complete responsibilities, as assigned by ARL Executive Team and CEO.


HIRING REQUIREMENTS & EXPECTATIONS

The successful candidate has the drive to thrive in a fast-paced, high pressured work environment. Additionally, the candidate should demonstrate the following background, skills, abilities, and qualities, and availability:


Key Competency Requirements:


  • Bachelor's degree in Communication, Business Management, Sales, Business Analytics, Chemistry, Microbiology, and any related field
  • Minimum of 3 years of proven experience in business development and/or management in the industry
  • Minimum experience in project management and project excellence
  • Ability to multi-task and change priorities caused by time, markets, clients, budget, or other constraints.
  • Attention to detail along with strong scientific, analytical and conceptual skills and the ability to reach reasoned conclusions
  • Ability to understand complex business and laboratory data from a broad range of disciplines 
  • Understand aspects and methods for data analysis, interpretation and presentation
  • Proficiency in computerized systems and possess good working skills in MS Word, Excel and PowerPoint, LIMS, including statistics
  • Adaptable / flexible (willing and able to adjust to multiple demands and shifting priorities; ability to meet day-to-day challenges with confidence and professionalism)
  • Experience in successful team mobilization and leadership
  • Excellent collaborative, verbal, and written communication skills
  • Versatility, and flexibility to grow with a growing company
  • Ability to successfully fulfill and represent company's vision, goals, objectives, and culture
  • Ability to work under pressure and manage projects
  • Ability to efficiently execute strategic plan and company goals
  • Able to converse fluently in English, verbally and in writing
  • Able to lift at least 50 lbs.
  • Willingness and ability to travel for business purposes
  • Good understanding of laboratory information systems and laboratory equipment
  • Contribute to a positive and ethical work environment
  • Comply with all ARL policies and procedures


Preferred:

  • Experience in analytical testing and quality control in nutraceutical industry
  • 5 years of overall industry experience in third-party contract laboratory
  • 5 years of sales and/or business development experience for third-party laboratory in nutraceutical and pharmaceutical industries


COMPENSATION IS SALARIED & MAY BE COMMISSION DRIVEN WITH ACHIEVEMENT OF SALES BENCHMARKS. COMMENSURATES WITH INDUSTRY-RELATED EXPERIENCE, EDUCATION, REVENUE-GENERATING POTENTIAL, MANAGEMENT EXPERIENCE, AND LEADERSHIP ROLE.


ABOUT ARL

Analytical Resource Laboratories LLC is a third-party quality testing laboratory in the food, cosmetics, dietary supplements, and pharmaceutical industry. It was established on January 1, 2000. In 2015, ARL partnered with Tentamus North America, Inc., a network of laboratories headquarter in Germany, to form International Contract Laboratories, LLC. We celebrate 22 years of serving the industry. We offer microbiology and chemistry testing services, as well as method development, to manufacturers, retailers, raw material providers, and even consumers. On June 1, 2021, ARL acquired EuTech Scientific Services, Inc. ARL laboratories are located in Utah, Arizona, Florida, and New Jersey. We continue to grow and expand to serve our partners across the United States.
ARL’s motto of “Doing it right, on time, every time,” not only means executing the right work to produce quality results professionally but doing what is right legally, morally, and ethically. Our greatest strength is in walking the moral high ground that drives our work, relationships, character, and leadership. They are reflected in the way we build our success and in the way we treat each other and our colleagues in the business, even our competitors. Doing it right is what sets us apart.


VISION

“To be the best quality lab in the industry founded on a championship culture of leaders who inspire good and elevate life wherever we go, doing what we exist to do”


MISSION

We exist to provide experience, professionalism, and value in world-leading analytical testing services at the highest level of integrity, reliability, timeliness, and accuracy by the best and greatest people. 


VALUES 


Experience: We stand for the highest level of performance, proficiency, and drive because ...

… we perfect our craft and seek learning anywhere, anytime.

… we don’t just avoid errors; we achieve excellence.

… we state our intentions and take deliberate actions.

… we embrace change and better ways of thinking.

This is how we do it right.


Professionalism: We manifest total commitment to doing our absolute best because …

… we exercise integrity, honesty, and transparency.

… we are effective, accountable, and reliable.

… we demonstrate that leadership is an active choice, not a passive position. 

… we deliver accuracy and quality in all our work.

… we take ownership of our stewardship.

This is who we are.


Value: We empower ourselves to bring value to those whose lives we impact by …

… building bridges of partnerships and service.

… inspiring moral discipline and character.

… creating authentic chemistry in our relationships.

… elevating the world through the results of our work.

The world is a better place because we are here. 


OUR WORK

We often hear the phrase “Don’t overpromise and under-deliver.” We do not make promises we cannot keep and represent what we aren’t. ARL is committed to truth and honesty. In our partnerships, our on-time timeline is driven by professional ethics to do the right work to produce correct results. We strive to fulfill the quality needs of our partners by setting reasonable expectations and realistic results. In our journey with our team, we do the same. No, we do not overpromise and under-deliver. Our goal is to deliver the unexpected. We set performance standards and realistic expectations for growth from advancement to progression. When you grow, we grow. When you perform, we deliver. We want you to trust that we will take your needs seriously without sacrificing integrity. It is the same conviction we take to our partners. There is no double standard.


OUR RELATIONSHIPS

When we say we care, we actually do something about it. We personally care about our success and how we serve yours. ARL is available for our partners as best as humanly possible, but we are present any time for our people. We make people care our priority, personally and inherently. Our commitment to long-lasting relationships started long before you joined our team. This is not just business for us; it is who we are. Doing it right and doing what is right are our creed to build a better everything for you and for the ARL family.


OUR CHARACTER

ARL’s team is hand-picked. Our team is a team of abundant thinkers. We think big. We think plenty, not empty. The strength of our performance comes from an attitude of gratitude and a marathon of moral altitude. Non-abundant thinkers don’t last. Our identity in the profession go hand in hand with our core values. While the work that we do are founded on expertise, knowledge, proficiency, and experience, we stake our professional dealings on integrity, charity, respect, and all that is ethical, right, and true. Our people strive to exemplify a higher standard and choose to take the better path. This means we do not sacrifice long-term relationships for short-term gains. We do not seek to win at any cost.. Rather, we seek to do it right by our people, our partners, and our planet. 
At ARL, we understand the importance of never burning a bridge. (We never know when we might have to cross that bridge again.) It is reflected in our external behavior and practices in developing trust in our professional and personal relationships within our team, with our partners, and with our community.


OUR LEADERSHIP

We seek to build a team of leader-leaders. Our goal is to give you the tools to be technically competent so that we can trust you to actively and effectively deliver results at the level we seek to achieve. More importantly, we want you to be able to embrace your stewardship and take your place in our team so that you can achieve a sense of meaning and purpose in your work. Leader-leaders don’t wait for growth to happen. Leader-leaders bring stability to chaos. They seek out weaknesses and turn them to strengths. They don’t sit in the cart as someone else pushes and pull to the finish line. They put their shoulders to the wheel because they can and because they will. Leader-leaders at ARL make things happen. Leader-leaders keep a positive eye on possibilities and opportunities to grow our work, our relationships, our character, and our potential for leadership. 


We treat fumbles and tumbles as opportunities to become stronger than we were the day before. Our focus is on building, maintaining, and supporting a team that does it right, on time, every time, and delivering the unexpected. This is the cornerstone of who we are.


If you resonate with our philosophy, we just might be the lab for you. Send us your application.

Thank You

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  • Location
    St. Petersburg, Florida
  • Department
    Site Management
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor